OPUS Residential Tenant Portal User Guide
+ Registration
OPUS will send you an email with detailed instructions on completing your registration for RentCafe, along with an overview of the portal's key features. Below are the functionalities currently available on the platform.
+ Account Information & Login
1. Click the human icon in the upper-right corner.
2. Click Edit Profile.
3. Complete the fields you wish to update.
4. Scroll down to the bottom of the page and click Update Profile.
Note: If you have forgotten your password and cannot login, please proceed to the next section.
1. Click the human icon in the upper-right corner (same as Step 1 above).
2. Click Change Password.
3. Enter new password and click Update Profile.
Forgot Password (when logged out)
1. From the tenant portal login page click "Forgot Password" located below the sign in button.
2. In the Email field, enter the email associated with your Tenant Portal account.
3. Click Submit.
4. Check your email and complete the reset process as instructed.
+ Maintenance Requests
With RentCafe, you can create a non-urgent maintenance request.
1. Click Maintenance Request (from the top navigation bar) or Maintenance (from the home page).
View maintenance request history
1. Click Maintenance Request from the top navigation bar (same as Step 1 above).
2. Click Request History next to the Submit Maintenance Request tab.
+ Lease Information Documents
1. Click the pencil icon in the upper-right corner.
2. Action items that require tenant signatures will be displayed in this section.
View uploaded documents
1. Click the folder icon in the upper-right corner.
2. Lease documents will appear in this section. Click on the File Name to view the uploaded document.
